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Submitted by: MARNOVITA, MARNOVITA
On: Jan 23, 2020 @ 11:25 AM
IP: 103.31.207.25

• 1. Title [Judul]: HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PELANGGAN PT. PLN (Persero) AREA KOTA SAMARINDA
• 2. Creator [Pengarang/ penulis]: MARNOVITA
• 3. Subject [Subjek dan kata kunci]: customer satisfaction, service quality.
• 4. Description [Abstrak] : This study aims to determine the relationship of service quality with customer satisfaction PT PLN (Persero) Samarinda City. This study consists of two variables: the dependent variable, customer satisfaction and the independent variable, namely service quality. The technique of determining the sample using Simple Random Sampling. The sample in this study is the electricity customers of PT. PLN (Persero) Samarinda City as many as 100 people. Data analysis techniques in this study use the product moment correlation analysis analysis method used to find the relationship between one independent variable (X) or more with a dependent variable (Y). The results showed a significant relationship between the relationship of service quality with customer satisfaction at PT. PLN (Persero) Samarinda City with a value of r = 0.570 and a value of P = 0.029.
• 5. Publisher [Nama Lembaga Kontributor]: Program Studi Psikologi
• 6. Contributor [Pembimbing, promotor, ilustrator, produser, dll.] : Rina Rifayanti, M.Psi., Psikolog dan Dian Dwi Nur Rahmah, M.Psi., Psikolog
• 7. Date [Tanggal / tahun penciptaan atau penerbitan]: 2020
• 8. Type: Artikel
• 9. Identifier/ permalink [URL menuju konten di lembaga kontributor]: http://ejournal.psikologi.fisip-unmul.ac.id/site/?p=2221
• 10. Right [Contoh: CCL, MIT, Open Document, dll.]: ejournal