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Submitted by: SEPTIAWAN PUTRA, RANDA
On: Jul 4, 2018 @ 10:42 AM
IP: 180.248.101.170

• 1. Title [Judul]: PENGARUH KETERIKATAN KERJA DAN KEPUASAN KERJA TERHADAP KUALITAS PELAYANAN (Pada Karyawan CV. Honda Jaya. Samarinda)
• 2. Creator [Pengarang/ penulis]: RANDA SEPTIAWAN PUTRA
• 3. Subject [Subjek dan kata kunci]: work attachment, job satsfaction, and service quality
• 4. Description [Abstrak] : The purpose of this study was to determine how the influence of work attachment and job satisfaction to service quality. Data were collected by questionnaire and analyzed using regression’s analysis to determine how the influence and the predictive ability of the two independent variables on the dependent variable. The sample in this study was 104employees of the CV. Honda Semoga Jaya obtained using purposive sampling. The result of analysis the influence of work attachment and job satisfaction to service quality by using multiple regression test, got result F = 271.478 > F table = 1.39, R2 = 0.843, Adjusted R2 = 0.840 and p = 0.000 (p t table = 1.660 and p = 0.000 and influence of job satisfaction to service quality with result of beta = 0.550, t = 7.272 > t table = 1.660 and p = 0.000, that means there is influence of work attachment and job satisfaction to service quality, if work attachment and job satisfaction higher, service quality also higher.
• 5. Publisher [Nama Lembaga Kontributor]: Program Studi Psikologi
• 6. Contributor [Pembimbing, promotor, ilustrator, produser, dll.] : M. Ali Adriansyah, S.Psi., M.Si dan Hairani Lubis, M.Psi, Psikolog
• 7. Date [Tanggal / tahun penciptaan atau penerbitan]: 2017
• 8. Type: Artikel
• 9. Identifier/ permalink [URL menuju konten di lembaga kontributor]: http://ejournal.psikologi.fisip-unmul.ac.id/site/?p=1785
• 10. Right [Contoh: CCL, MIT, Open Document, dll.]: ejournal