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On: Jun 17, 2016 @ 11:20 AM
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• 1. Title [Judul]: HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN KONSUMEN BPJS KETENAGAKERJAAN PADA PROGRAM JAMINAN HARI TUA (JHT) DI SAMARINDA
• 2. Creator [Pengarang/ penulis]: Ade Pradepta Putra
• 3. Subject [Subjek dan kata kunci]: customer satisfaction, service quality
• 4. Description [Abstrak] : The aim of this research is to determine the relationship of service quality and customer satisfaction BPJS Ketenagakerjaan in program Jaminan Hari Tua (JHT) Samarinda.. This research consists of two variables: the dependent variable customer satisfaction and independent variables, the service quality. The Sampling technique on this research is using Random Sampling. There are 95 samples collected for this research from the BPJS Ketenagakerjaan in program Jaminan Hari Tua (JHT) Samarinda The Data analysis technique were used is the method of analysis Korelasi Product Moment.
  The results showed indicate there is a positive and highly significant relationship between brand service quality and customer satisfaction with the value of Correlation Coefficient r = 0.496, dan p = 0.031.it means that the hyphothesis in this study is received.
• 5. Publisher [Nama Lembaga Kontributor]: Program Studi Psikologi
• 6. Contributor [Pembimbing, promotor, ilustrator, produser, dll.] : M. Ali Adriansyah S.Psi., M.Si & Lisda Sofia, S.Psi., M.Psi., Psikolog
• 7. Date [Tanggal / tahun penciptaan atau penerbitan]: 17 Juni 2016
• 8. Type: Artikel
• 9. Identifier/ permalink [URL menuju konten di lembaga kontributor]: http://ejournal.psikologi.fisip-unmul.ac.id/site/?p=973
• 10. Right [Contoh: CCL, MIT, Open Document, dll.]: Artikel